Home> Case studies> Warner Village Cinemas  
about us
momentum
 

pic

momentum has transformed the quaility of service we are able to offer

Warner Village Cinemas, UK

In early 2000, Momentum trialled a new, cost effective way to offer customers of Warner Village Cinemas a personal booking service. The trial was a success and Warner decided to roll the service out nationally, initially using one of the big four UK call centre providers.

Momentum Offshore subsequently won the contract when it came up for renewal, with a solution that achieved a massively improved call answer rate along with a call handling cost reduction of over 20%. We now handle up to 100,000 calls a month for Warner Village Cinemas, with a call answer rate of over 95%.

 

< BACK

home

about us

our philosophy

why momentum

our capabilities

profiles

case studies

warner village cinemas

cambridge gas & electricity

Standard Life Healthcare

Britannia Music

contact us

 
+44 (0)20 8554 1000